REGISTRATION |
MEMBERSHIP TERMS |
Is membership free? Yes, joining and remaining a member of SmartPanel is absolutely free. Can anyone join SmartPanel? If you are above 14 years of age , you are eligible to join. Can I have more than one membership account? No. Our system identify multiple account entries and prevent multiple participation in surveys. We reserve the right to delete any account where members have attempted to register multiple accounts. How do I register? It’s a simple three step process. First, complete the short registration form. Second, you will then be sent an activation email to your registered email address. Click on the link to validate your membership. But to ensure you receive the number of survey invitations you want, you need to complete the third step: filling out your membership profile page. To do this, log on to your account and click on personal profile page. Do I have to complete my personal profile? No, but you will find that you may not receive as many survey invitations, or as many relevant survey invitations. The profile page also lets you specify how many surveys you want to receive. What profile information do you need? Apart from basic demographic information, such as age, gender and region, we also ask questions about your profession, interests and ownership of products and services. This information will only be used for the purposes of ensuring relevant survey invitations are sent to our members. It is not used for any selling or marketing purposes. REWARDSWill I always be rewarded for completing surveys? If you have completed a full survey, the answer is YES. You may be asked to answer screening questions which decide your eligibility to answer surveys. If you do not fit the criteria for these screening questions, and do not go on to do the survey, you will not be paid for the few screening questions completed. We try to keep screening questions to a minimum, and recommend that your personal profile is up to date to ensure a greater chance of receiving survey invitations. If we identify that a member has not been honest in undertaking a survey (e.g. giving meaningless answers, making up answers or completing the questionnaire much faster than is reasonable), we cannot reward this member. We reserve the right to delete members who have been found to be dishonest. Fortunately the vast majority of our members are honest and it is seldom necessary to stop rewards or disqualify members. How much will I be rewarded? The amount of money you receive for our paid surveys depends on the length and type of survey (on average $ 0.25 – $10.00 or more per survey). How do I claim my rewards? Rewards for completed surveys are paid in cash via PayPal or through UPI mobile payments. You can draw down your rewards when you have a minimum USD 10.00 in your account, or alternatively save your rewards until you are ready to redeem them. Do you pay vouchers or cheques? No, SmartPanel does not pay any rewards by voucher or cheque. We use PayPal because it is an efficient system, widely used and respected. It allows us to keep administration costs lower, and to pay our members more for their rewards. Do I need to join PayPal to get my rewards? Yes, this is how the rewards you earn are paid. If you don’t have a PayPal account, it is free to join and simple to set up. Visit www.paypal.com For more information. If you do not have an account , PayPal will automatically set this up and send you details on how to login when the transfer is complete. My SmartPanel account email address is different from my PayPal account? If your registered SmartPanel email address is different from an existing PayPal account, you should either change the registered SmartPanel email address, or add your current SmartPanel email to your existing PayPal account. Does it cost me to use PayPal? Yes it does. PayPal charges a 2% handling fee for transferring money to a panel members PayPal account. A transfer can be requested once the threshold USD 10.00 in your account is reached. SmartPanel does not make any money from Pay Pal, but if we didn’t use Pay Pal, we would have to introduce other payment systems which would also have a cost. Pay Pal charges are reasonable, and they are a trusted payment solutions provider. How long does it take for me to receive my rewards? Once you have reached the minimum balance of US$ 10 and requested to transfer funds, the transfer of funds is instantaneous. How to make a payout to PayPal? To begin, you must have a PayPal account. If you do not have one, please go to www.paypal.com and you will be able to open one there. It is important that your PayPal account has the same email id connected as the email id you receive surveys to. When using PayPal as a payment option, the money is paid out to a PayPal account with the same email address as the one used for receiving surveys. If you already have a PayPal account with a different email address you can add the email address you receive surveys to. This option can be found in your PayPal account under your profile settings. It is possible to connect up to 8 email addresses to one PayPal account. 1) Login to your panel account. 2) Click on “My Earned Points” 3) Once you have reached the redeemable amount, click on the “update” button and your money will be transferred to your online account at PayPal. 4) Please make sure that you login to your PayPal account to accept the transfer. 5) Please note there is a fee of 2% per transaction for PayPal payments. Payment solution is not available for the moment, please try again later? This message is seen when PayPal is trying to connect to your panelist account. You will see your attempted transfer as “FAILED”. Please wait 2 to 4 days before re-attempting the transfer. The connection will correct itself and allow the transfer to take place. |
Are there any membership rules I should know about? The main principles for membership and the way we treat our members are based on honesty. We ask our members to answer our surveys honestly. We do have our own quality checks to make sure surveys have been answered in an appropriate time, and sufficiently well. Members who do not follow these simple principles risk having their account deleted and losing their rewards. To become a member it is necessary to accept our Membership terms. Can I unsubscribe? Your membership is entirely voluntary. You can unsubscribe at any time by contacting us by email. Please note that if you deactivate your account, any rewards money you have accumulated will not be paid, and if subsequently, you rejoin SmartPanel at a later date, the rewards accumulated previously would not be carried forward into a new account. How is my personal information protected? We take this very seriously. Our relationship with members is based on trust, and we take every step to protect personal information. We do not pass your details on to third parties for marketing purposes. Please read our privacy policy for details of how we process your personal data. Will I receive third party emails? You will only receive requests to do legitimate market research surveys from SmartPanel, and our clients. We do not pass on your details to third parties, without your permission. How does SmartPanel make money? Companies and market researchers are interested in your opinions. SmartPanel acts as a bridge between to provide researchers with our members’ views on the products, services and ideas they want to get consumer feedback on. We charge researchers for running their surveys with our members. Some of the money we charge is repaid to our members in the form of regular cash rewards. How to unsubscribe? To delete yourself from the panel, please either:
SURVEYSHow am I sent survey invitations? You will be contacted via email. The email will always state that you are being contacted as a member of SmartPanel, and we will always state what the level of reward is. Can I refuse a survey? Yes, of course. It is your choice of whether you want to complete a survey. If you haven’t completed a survey for a long while, you may receive an email from us checking whether you wish to continue being a member of SmartPanel What kinds of survey will I have to do? That depends on the client and the subject. Most surveys cover your views about products, services, brands or matters of public opinion. Some surveys are designed to gauge consumer reaction to specific adverts or new products before they are launched. All the surveys are online. How long is the typical survey? This depends on the subject matter and type of survey. Our shortest surveys could be between 1 and 5 minutes, but other surveys could be up to 30 minutes. How can I do more surveys? Members can choose how many or few surveys they wish to do. This setting is in your personal profile page. By completing a full personal profile it is more likely you will receive relevant surveys. There is also a greater chance of being sent surveys if your profile is completed because you will meet more survey invitation criteria. I get an error on the survey? An error can occur on a survey for a couple of reasons.
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